Always start by asking Out-of-Wallet questions to verify identity on every call.  If additional verification is required, the member may be asked to complete an Eltropy Video call.

Note:  Please refer to the detailed Out-Of-Wallet procedure available in SASI and on SharePoint under the Training Tab > Documents > MSC Quick Reference Guide > 01. How to Verify Identity.

Eltropy Video

• Please refer to the detailed Eltropy Outbound Video Tutorial available on SharePoint under the Training Tab > Documents > MSC Quick Reference Guide > .11 Eltropy - Outbound Video Tutorial

05/2026