Wires over the phone

Wire over the phone to self:

When a member calls the MSC to request a wire to their account at another financial institution we will walk them through these steps:

• Fill out the Wire Transfer form 

• Then have the member login to Online Banking 

• Click on the hamburger menu on the top right to expand selection

• Scroll down until they see "Services" and click on it

• Have member click on "Domestic Outgoing Wire Transfer Request"
• They will need to fill out all required fields. Once they hit submit, a message is sent through Zendesk for back office to verify and process.

*We do not do wires in branch or over the phone to purchase an auto. We ask the member to come

 in and get a check made out to the dealership or private party.  That is technically considered a third-party wire.

Wire to a third party over the phone:

• We may fax the wire transfer form to members for amounts $2,000 or less

• An online request needs to be submitted and included with the faxed form (instructions are listed above)

• The member should be informed that the wire will be sent subject to the typical wire transfer deadlines once we confirm the message in Zendesk

• Any request in excess of $2,000 must be made in person at a branch

*The exception is to a title company to close on a home.  The funds must benefit the member if the wire is over the $2000 limit.  When doing a wire to a title company we require the wiring instructions from the title company as well as our wire form filled out and signed by the member.  We will also ask the member to complete an online 

transfer or login to the account online if they only have a savings account.

Recurring Wires over the phone:

Members will call and request to do a recurring wire

• We will ask security questions to verify the member

• We fill out the top portion of the form 

• Enter in the template name and then submit a Backoffice task under wires 

Depending on the circumstances, we may require the member to login and submit 

a message. We will usually require this message if the member has not requested the recurring wire for an extended amount of time. 

For all wires, whether requested in person or by phone:

• The address of the receiving financial institution is required. 
• Obtain written wiring information whenever possible. Have member forward email, text or make copy of written instructions. Attach to wire task.