Support Home Procedures Do we charge a fee for promotional mail that is returned? Do we charge a fee for promotional mail that is returned? No, the returned mail fee is only charged when legal mailings such as statements or change notices are returned. Related Questions: Ops Update - Over and Short transaction descriptions & Balancing Checks Received How can members enroll in texted fraud alerts if they declined the initial text? How do I order a debit card? How long are check deposits held on new accounts? Was this article helpful? Yes / No