Members are now able to submit claims themselves online via the Member Claims Registration Portal. The Claims Portal will be linked on our website, where the member can complete the form from their computer or smartphone. This new channel saves our staff up to an hour processing time per claim and pays the member an average of 5 days sooner.
To find the link on our website, you will go to the "Plan" tab at the top of the page then "Insurance" or "insurance solutions" then the orange button that says "File a Claim" in the debt protections claim box.
Below are some helpful tools to get you familiar with how to file a claim so you are able to better assist members.
- Click here to view video demonstrating the portal and its benefits.
- Attached FAQ’s – helpful answers to questions you may have, or a member may ask
- Attached Screenshot Job Aid – screenshots of the portal process for the member start to finish