There are procedures on SharePoint:

SharePoint→ Documents→ Category: Procedures→ Fraud Account Change Procedures

This is the new process that will need to be completed when a member loses their checks or their member number is compromised.  

This does not apply to debit card fraud, those procedures have not changed.  There are a few things to note.

1. All of the Branch Managers roles have been updated so that you are able to complete the change.

2. Only the manager will be able to make the change to the account number this will not be extended to any other staff at the branch.

3. If the manager is unavailable the employee will need to contact Tom or Brittani

4. It is of the utmost importance that all steps are followed and the check list is completed and scanned.

There is also a checklist under procedures called Fraud Account Change Checklist.