We currently do not have an option for members or staff to call Payrailz directly. Payrailz operates through a remote ticketing system. If a member has an issue with a biller, the easiest way to get a resolution is to call the biller/merchant they paid. If the merchant/biller cannot correct the problem, reach out to Brittani or Samantha to get a ticket submitted. Please make sure to have as much detail as possible, such as:

• Did the payment go to the wrong biller or was it sent for the wrong amount?
• Did the member already attempt to contact the biller/merchant?
• How much was the payment for?
• What date was the payment set to be sent?
• Is it a one-time transaction or is it scheduled?