Support Home Bill Pay Bill Pay How does a member contact bill pay? Bill Pay- (Payrailz) How many days does it take for a payment to reach my payees? Bill Pay (Payrailz)- Is there a fee for external transfers to your account at another institution? Bill Pay (Payrailz) - What do members do with physical Bill Pay checks they no longer want processed? Bill Pay (Payrailz)- What are the general Payrailz transaction limits? Bill Pay (Payrailz)- When can a Bill Payment be scheduled? Bill Pay (Payrailz)-When are funds debited from the member's account? Bill Pay (Payrailz)-Why does a bill payment get processed via check when it was previously being sent electronically? Bill Pay (Payrailz)- How do we Stop Payment on a Bill Payment? Bill Pay (Payrailz)-Are e-Bills available? Bill Pay (Payrailz)- What does On Hold/Unverified Payee (Biller), mean? Bill Pay (Payrailz)-At what point is the member's account debited for scheduled payments, real-time vs. batch process? Bill Pay (Payrailz)-What happens to the funds for canceled/returned Electronic Bill Payment transactions? Bill Pay (Payrailz)-Can a member cancel their bill payment? Bill Pay (Payrailz)-Do members have access to copies of check images for bill pay? Bill Pay (Payrailz)-What happens when my bill payment’s deliver date falls on a holiday or weekend? Bill Pay (Payrailz)- Can a member set a memo for bill pay payments? Bill Pay (Payrailz)- Can a member change their default memo? Bill Pay (Payrailz)- If a member has a default memo set for a biller, can they change it for one single payment? Bill Pay (Payrailz)- If a member sets a memo at the payment level, will it be saved as the default memo for all future payments? Bill Pay (Payrailz)- Why does a member receive a confirmation pop up for some bill pay payments but not all? Bill Pay (Payrailz) - What funding method is used for Payrailz Bill Payments? Bill Pay (Payrailz)- What does a member need to add an eBill? Bill Pay (Payrailz)- Can a member set up an eBill in Mobile? Bill Pay (Payrailz)- When a member sets up a new eBill, when will their statement be available? Bill Pay (Payrailz) - What are the benefits of adding an eBill? Bill Pay (Payrailz)- What alert options do members get for an eBill? Bill Pay (Payrailz)- What Payrailz's process for checking the connection with the eBiller? (ex: 7 days before bill date) Bill Pay (Payrailz) - What is Payrailz's process for communicating an issue with an eBill or a decommissioned eBiller? Bill Pay (Payrailz) - Can I see if the member has any pending action items or messages? Bill Pay (Payrailz)- What are the reasons that a member may not be seeing a PDF of their actual billing statement? Bill Pay (Payrailz) - What is AutoPay? Bill Pay (Payrailz) - What are the benefits of AutoPay? Bill Pay (Payrailz) - How does a member add or change their AutoPay payment method? Bill Pay (Payrailz) - How does a member change their AutoPay payment date? Bill Pay (Payrailz) - If the member's AutoPay fails will it automatically process again? Bill Pay (Payrailz) - Can a member have more than one AutoPay set up? Bill Pay (Payrailz) - How soon will the member's AutoPay process after being created or updated? Bill Pay (Payrailz) - How does the member enable AutoPay? Bill Pay (Payrailz) - When I enable AutoPay when will my first AutoPay payment be made? Bill Pay (Payrailz) - How does the member modify AutoPay? Bill Pay (Payrailz) - How does the member disable AutoPay? Bill Pay (Payrailz) - How does the member pause AutoPay? Bill Pay (Payrailz) - What is a Custom Rule? (AutoPay) Bill Pay (Payrailz) - Can the member schedule a Recurring Payment if they have AutoPay enabled? Bill Pay (Payrailz) - Why would the member's AutoPay payment not be made? Bill Pay (Payrailz) - Payrailz Payment Research Process Bill Pay (Payrailz) - What funding method is used for P2P? Bill Pay (Payrailz) - When can a P2P be scheduled? Bill Pay (Payrailz) - When are P2P funds debited from the account? Bill Pay (Payrailz) - Where do scheduled and processed P2P transactions display? Bill Pay (Payrailz) - Can a P2P be sent via check? Bill Pay (Payrailz) - What is RealTime P2P? Bill Pay (Payrailz) - When are the P2P funds deducted from the sender’s account? Bill Pay (Payrailz) - Can additional payments be sent to a first-time recipient if the recipient is in pending status? Bill Pay (Payrailz) - Are the sender and recipient notified when the payment is delivered? Bill Pay (Payrailz) - How can P2P payments be set up? Bill Pay (Payrailz) - What happens to the funds if the recipient does not claim them? Bill Pay (Payrailz) - . Are the sender and/or recipient notified if a payment is canceled? Bill Pay (Payrailz) - What fraud monitoring is used on RealTime P2P transactions? Bill Pay (Payrailz) - When is a member’s account debited for scheduled payments, real time vs. batch process? Bill Pay (Payrailz) - What happens to the funds when P2P transactions are canceled or returned? Bill Pay (Payrailz) - Can a member cancel a P2P payment? Bill Pay (Payrailz) - How are P2P returned payments handled? Bill Pay (Payrailz) - Is there a security question and answer for P2P transactions? Bill Pay (Payrailz) - How are additional P2P payments to the same contact handled? Bill Pay (Payrailz) - What is Payrailz External Transfers (A2A) Service? Bill Pay (Payrailz) - What funding method is used for A2A? Bill Pay (Payrailz) - What accounts can members transfer money to and from using A2A? Bill Pay (Payrailz) - What happens if an end-user does not want to give their external account credentials for an A2A transaction? Bill Pay (Payrailz) - What are the Payrailz Funding Models? Bill Pay (Payrailz)- What are the most common reasons for opening a Payment Research Ticket in Ontrac? Can we call Payrailz? Bill Pay (Payrailz)-How do I change a member's bill pay limits?