- Can members do wires over the phone?
- Yes- Search "Wires over the phone" in SASI for detailed instructions.
- Can members do address changes or DC mods over the phone?
- Yes! Just make sure to extra verify them (transfer, eltropy, 'out of wallet' questions) Search SASI for how to complete Eltropy Verification.
- Can members place stop payments on checks over the phone?
- Yes! Personal checks only. Make sure to extra verify the member.
- Collect all relevant check information (check number, date, amount, payee)
- Teller checks- Members must come into the branch (Notary Required)
- Personal checks we can do over the phone
- The fee is $20
- Can I transfer over the phone if a member hit Reg. D?
- Yes! It will require a manager/supervisor override
- Let the member know options to avoid hitting Reg. D in the future- notate the account that the exception was made
- Can we send checks made payable to a third party via mail for members?
- No. The check must be payable to the member/account holder in order to send a check via mail.
- Suggest Bill Pay as an alternate option
- Can we rush order a debit card/credit card for a member?
- Yes. But there is a fee for the member (see fee schedule)
- If we waive the fee it must have manager approval before letting the member know
- Do we verify teller/cashier's checks over the phone?
- Yes. We can only do teller checks/cashier's checks- no personal checks
- Ask relevant information (check number, date, amount and payee)
- Go to System Operations/Reports/All/Checks Written Online by Date/Type in date check was cut
- Pull report- use CTRL F and enter in check number to find on report
- Once you confirm the check is on the report go into 666135 then Member Services/Stop EFT and Drafts and see if the member is on there.
- **We do not give any additional member or account information unless member is on the phone and authorizes it