Yes, the password used for online banking is case sensitive.

Password Complexity:

• Between 8-32 characters.
• Must contain at least one upper-case letter.
• Must contain at least one lower-case letter.
• Must contain at least one number or special character
  • Special characters include ! # $ % _ -

Password CANNOT contain:

• These special characters @ . * +
• Cannot contain your first or last name
• Cannot match the Login ID or contain the Login ID within
• Cannot contain the word “password”