When the member calls the credit union after hours they can choose the correct option for the reason of their call.  Depending on the option that they choose they will be directed to one of the extensions listed below. 

• Card International: Extension 7966 Toll Free Number 614.564.5105 – If a member calls from out of the country because their card was not previously opened for international use, transfer them to the extension provided or give them the toll free number if they wish to call at a later time. If they contacts us prior to their travels, we would proceed by completing the Credit Card International Authorization Form or Debit Card Modification form depending on the card and submitting a back office task.

• Card Lost/Stolen/Other: Extension 7970 Toll Free Number (800) 472-3272 - This is mainly for afterhours calls. If a member comes into the branch with lost or stolen card or for other reasons, please proceed as previous instructed. Contact Igor or Alex to have the card blocked and then order the member a NEW card.